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    Moving Up the Ladder - Future Strong: Leading Tomorrow's Workforce
by Bill Jensen and Tim Muma - Nov, 2015
Whether we're making choices for ourselves or for an organization, they will have an immeasurable impact on the eventual outcome. Organizational expert Bill Jensen looks into the various aspects of effective leadership and career success in his new book, "Future Strong: How to Work Unleashed, Lead Boldly, and Live Life Your Way." Bill explains to Tim Muma how radical transformations in the workforce mean companies and individu...
    Moving Up the Ladder - Influential Leadership and Its Effective Implementation
by Carol Vallone Mitchell and Tim Muma - Oct, 2015
The look and sound of leadership has been evolving for some time, and many subscribe to the idea of "influential leadership" as a more effective tactic in today's work environment. Carol Vallone Mitchell is the co-founder of Talent Strategy Partners and author of "Breaking Through 'Bitch' - How Women Can Shatter Stereotypes and Lead Fearlessly." She talks with Tim Muma about the role influential leadership plays in today's wor...
    Management Decisions - Understanding and Preventing Workplace Violence
by Jason Porter and Tim Muma - Oct, 2015
While thankfully rare in a majority of cases, there always remains the chance of tragic workplace violence occurring in the workplace. Though instances of death claim the headlines, other forms and levels of violence exist and can lead to fatal actions. Jason Porter, regional managing director at Pinkerton, a leading provider of risk management and security solutions around the world, discusses workplace violence awareness. Ja...
    Employment Notebook - Value of Strategic, World-Class Customer Service
by Anne MacKeigan and Tim Muma - Sep, 2015
With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Str...
  Don't Say These 4 Things in a Performance Review
by Alison Green - Nov, 2015
If, like many managers, you’re gearing up for year-end performance reviews (and perhaps dreading them!), you’re probably thinking a lot about what to say. But what not to say is just as important. Here are four common traps to avoid. 1. Don’t say “I haven’t had much time to prepare for this.” Managers notoriously dread writing performance reviews and tend to put them off. But if you think about it, that sends a pretty terri...
  How to Know If Someone's Really Suited to Working Remotely
by Alison Green - Nov, 2015
Whether you’re considering a staff member’s request to work remotely (some or all of the time) or you need to hire a new team member who will work off-site, it’s key to know how to tell if someone is well suited for remote work or not. Many people assume they’ll thrive working remotely but then encounter problems with motivation and productivity. And managers are sometimes too quick to assume that if teleworking works for the...
  IT Leaders: 5 Reasons to Encourage Citizen Development
by Alexandra Levit - Nov, 2015
IT leaders who “teach employees to fish” may be feeding the business for a lifetime. Many IT leaders and even CIOs today are missing an opportunity. Their teams spend all day catering to business needs when in fact the business managers can and should be empowered to solve problems themselves. There is an old saying that goes: “Give a man a fish and he will eat for a day, but teach a man to fish and he will eat for a lif...
  7 Steps to Boost Your Confidence as a Leader
by Marshall Goldsmith - Nov, 2015
For many leaders, especially those just starting out, exhibiting confidence and strength in their role as leader is something that they often tell me they would like to develop. They know, and rightly so, that self-confidence and self-esteem are important qualities of great leaders. Following are seven simple suggestions that I give leaders and potential leaders who want to be collaborative and authentic and at the same tim...
  The Human Factor: A New Era of Relationships
by Dr. Maynard Brusman - Nov, 2015
Human interactions rule our lives. Our social nature may be even more valuable than we realize. In a world where technological advances increasingly provide solutions and perform jobs, our social skills can increase or diminish our value. But most of us—professionals, employees and managers alike—undervalue our social skills. This is not an option in an era of dwindling job opportunities. “When people in an organization...
  Winning at Working: It Started with a Turkey
by Nan S. Russell - Nov, 2015
In the early days of a start-up company I once worked for, a plump turkey was a small thank you token given to employees around the holidays. The turkey-giving practice lasted maybe three years, until the growing size of the organization necessitated its change. While enhanced benefits emerged to replace that poultry gift, the missing turkey still appeared as a resentment issue years later in employee forums. Not long ago,...
  8 Signs That You're A Problem Employee
by Alison Green - Nov, 2015
Being successful at work is about more than the skills you bring to the job – it’s also about your relationships with your colleagues, and especially about how your boss perceives you. You can have incredible skills in your field, but if no one wants to work with you, it’s going to make your professional life harder and harder over time. Here are eight signs that you might be perceived as a problem employee who’s tough to w...
  Can Exercise Improve Work Performance?
by Mary G. White - Nov, 2015
Absolutely, yes. Exercise can help people perform better at work! That’s why programs and activities designed to encourage employees to become more active are an integral part of many wellness programs. From providing on-site workout rooms to bringing in personal trainers during lunch breaks to holding walking meetings, employers are encouraging employees to exercise in a variety of ways. Why? Because there is a direct relatio...
  How To Write A CFO Resume That Reflects Your Leadership Brand
by Laura Smith-Proulx - Nov, 2015
Pursuing your next step up the career ladder as CFO or Controller? Your CFO resume must connect the dots from tactical details, such as financial reporting or systems, to strategic advisor and CEO partner. By showing examples of strategic decision-making and forecasting, IT oversight, performance recommendations, and Board influence, your CFO resume will position you to compete against other contenders for a C-suite role...
  The 3 Toughest Conversations Managers Need To Have
by Alison Green - Nov, 2015
Here are three of the toughest conversations that you might need to have in your career … and the secrets to handling them well. 1. Delivering a poor performance evaluation. Delivering negative feedback can be hard in any circumstance; when you’re doing it in the context of an overall poor assessment of a person’s work, it’s even tougher. A poor performance evaluation isn’t just saying “you need to improve your client manag...
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