Responsibilities:
* Acts as the primary liaison among internal departments and as backup liaison with client contact when needed to keep a project on schedule and in budget
* Works with Client Services on monitoring and communicating the impacts and/or risks or changes in project scope to the appropriate stakeholders, and makes necessary adjustments as needed to ensure that project timelines, budgets and quality are not adversely affected
* Provides information to map out intended client projects in a capacity plan for review against other work in progress
* With direction from Client Services, contributes and collaborates to develop a sound implementation plan meeting the project strategy, within the scope, budget, timing constraints and quality
* Manages the schedule throughout the project lifecycle to track progress and make necessary adjustments for any changes that may be necessary
* Secures approvals at all stages of the workflow process
* Ensures adherence to all quality assurance tasks to minimize risk or errors
* Ensures that all project documents are captured in the project and files are categorized appropriately
* Ensures that projects have been opened, and estimates/budgets have been established and properly approved prior to working starting
* Organizes and sets clear expectations for tasks and deliverables, communicating to the team
* Monitors production progress and promptly communicates issues to Client Services
* Maintains continuity of processes, learning and quality assurance across all projects
* Ensures strong relationships are built and maintained with project team members across functions and client stakeholders
* Contributes regarding ways to improve processes
* Generates estimates, work orders and invoices
Skills and Talents:
* Strong organizational skills, with the ability to learn new systems and processes quickly and work in a deadline-oriented environment
* Understanding of marketing, advertising, website, and brand strategy projects
* Multi-task to simultaneously manage multiple clients
* Able to effectively communicate project status, requirement, changes, risks and issues to appropriate stakeholders, including clients
* Ability to drive a project profitability
Attributes:
* Passionate and driven
* Warm and welcoming
* Smart and insightful
* Creative and curious
* Honest and candid
Education and Experience:
* Agency experience required
* Bachelor's degree
* At least three (3) years of experience in a project management and/or client service/account management role
* ScrumMaster certification ideal
This position is located in the greater Washington D.C. and Philadelphia markets with the ability to workremotely.
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