This role supports multiple components of the Defense client's enterprise mobility capability as it continues to expand in features and capabilities. Carries out moderately complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design.

• Supports full lifecycle activities of the enterprise mobility environment, including design, architecture, implementation, testing, operations, support, and continuing enhancement
• Supports client engagement, including performing direct client leadership interaction
• Provides and generates mobility and security knowledge and supports creation and maintenance of documentation, communications, and project status and issue reports

• Supports the day-to-day operations of the VMware Workspace ONE UEM (formerly AirWatch) enterprise mobility capability and over 10,000 iOS mobile devices, which may include version upgrades and patching, testing, system configuration, and impact analysis.
• Supports in the architectural design, build, and sustainment of infrastructure and software in varied environments including on-premise and in the cloud, and ensures security and operability of all components
• Supports continued transformation and improvement of the client's mobility landscape, including introduction of new collaboration and security capabilities, the expansion of device types, and expanded use and functionality of mobile applications.
• Supports end user engagement and change management activities which may include working collaboratively with end users, vendors, and other engineers to create end user documentation and training, resolve end user issues, and identify new features and enhancements and interacting with enterprise help desk staff as required to provide training, troubleshooting, and problem resolution.
• Supports and maintains enterprise mobile computing standards, policies, and implementation practices.

• Serves as the focal point for application development and infrastructure sustainment teams to resolve technical issues with new or existing technologies and how they are integrated with Mobile Devices, including supporting integration of the Apps Store and Microsoft O365 Mobile applications.

Minimum Qualifications

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• Five (5) years of progressive experience working in a medium to large IT environment
• Three years of above experience in the integration and management of Windows application servers and the installation, configuration, and support of applications and devices.

• Two (2) or more years' experience with technical troubleshooting and hands-on experience with iOS mobile devices in an enterprise setting
• Two years of experience supporting Microsoft Office 365
• Two years of experience with a Mobile Device Management (MDM) tool

Security Requirements

• Must possess a DOD Secret Clearance and be eligible for an IT-II upon assignment.

Certifications

• Must possess active certification meeting the DOD 8570.01 IAT level II, such as Security+ CE
• Must possess a relevant computing environment certification including: MC Azure Associate, VMware VCP-DW, VMware AirWatch Associate, Professional, or Expert

Other Job Specific Skills

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

• Applies standard methodology, techniques, procedures and criteria.
• Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.

• Experience with cloud infrastructure, digital workspace and storage technology.

Hours of Support

• Core Hours: 9:00am - 5:00pm

• After hours and on-call support will be required on an as-needed basis

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.