Audience Services Representative
Full-Time, Non-Exempt
Reports to: Senior Manager, Audience Services
JOB OBJECTIVE
The Audience Services Representative will serve as a frontline customer service representative to WETA's members, viewers, and listeners.
Primary duties include assisting/problem-solving questions and concerns from members, viewers and listeners. Primary subjects for calls and emails include WETA's fundraising programs; member benefits such as WETA Passport (our membership video on-demand streaming service); NPR+; the WETA Magazine; and questions and requests related to WETA's television and radio programs.
Maximize opportunities to retain or increase current donor giving and recruit new supporters. Strike an overall balance in advocacy for WETA's best interest with the needs and best interests of its constituents.
To excel in this role, the Audience Services Representative should always have a customer-centric and positive attitude, and an ability to display a knowledge of all aspects of WETA's Television and Radio programming and membership programs.
Staff are expected to work in the office at least two days a week and from home the remaining weekdays. Access to high-speed Internet in the home is required for this position.
ESSENTIAL FUNCTIONS
SKILLS & ABILITIES REQUIRED
EDUCATION & EXPERIENCE
LOCATION
WETA and NewsHour Productions are Washington, DC established media and news organizations. We are a largely local workforce based out of the Campbell Place office in Arlington, VA. WETA and NewsHour Productions value employee flexibility when possible. Most positions based in our Arlington, VA office will be onsite or hybrid, depending upon the role.
COMPANY OVERVIEW
WETA and its subsidiary NewsHour Productions LLC serve local and national public media audiences by producing and distributing content of intellectual integrity and cultural merit. Through broadcast, digital and community services, the organization offers compelling, diverse programming on five television channels, including primary channel WETA PBS, and on WETA Classical, the exclusive home for classical music in the nation's capital; produces a portfolio of national television productions, including PBS NewsHour, recognized globally for bringing balanced, in-depth news coverage to all Americans; creates impactful documentaries with longtime production partners Ken Burns and Prof. Henry Louis Gates, Jr.; features a variety of content offerings on weta.org, WETA Passport, the PBS Video App and the WETA Classical App; and serves communities near and far with education and engagement initiatives that contribute to the company's mission of public service.
EQUAL EMPLOYMENT OPPORTUNITY
WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships. WETA and NewsHour Productions make hiring decisions based solely on qualifications, merit, and business needs at the time.