The Operational Monitoring - Mid Level role will be based in the DC/Metro region and tele-work may be available. Selected candidate must be able to support occasional travel as necessary.

Role and Responsibilities:

Monitoring of agency network, servers, and business systems (both physical and virtual) to identify and resolve critical issues affecting network and system connectivity and continuity of operations.
• Monitoring all communications connectivity as well as the devices that terminate communications links, to ensure uninterrupted communications in compliance with service level agreements (SLAs).
• Performing continuous monitoring, event detection and escalation, risk mitigation, and incident avoidance to ensure the security and stability of the entire agency infrastructure.
• Managing the operation of the IP switched/routed LAN, monitoring LAN device security logs, identifying potential security violations and problem with device configuration.
• Monitoring and tracking the performance and incidents of hosted server and/or router hardware on a regular basis, and documenting and reporting relevant trends and when appropriate, recommending hardware upgrades to respond to performance trends.
• Proactively monitoring for a high availability configuration for critical applications and production servers supporting continued operation if either data center were lost.

This role is contingent upon contract award.

Basic Qualification:

• High School level and minimum of 5 years of relevant experience.
• Experience monitoring network and system devices to include servers, routers, and switches.
• Experience with ticket management systems such as ServiceNow or Remedy.
• Experience working within a Tier 1 or Tier 2 customer support operations such as a Service Desk, Network or Systems Operations Center.
• Ability to provide 24x7x365 Tier-2 network or system monitoring services; ability to work after hours or weekend.
• Excellent documentation and communication skills.
• Must be a U.S. Citizen; eligible to obtain and maintain a U.S. Secret Security Clearance.

Preferred Qualification:

• Active Secret Security Clearance.
• Highly self-motivated and adaptable to learning and understanding new technologies.

Benefits:

At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.