Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels you are valued in the workplace. Do you not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire designers, engineers, developers, and creative thinkers who tackle their roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what they do. It's our people who fuel our creativity and make our culture feel like home.

This role is a hybrid role in Maple Plain, MN. You must be based in MN.

The Credit and Collections Analyst serves as the focal point and subject matter expert regarding information related to the creditworthiness and credit/collection status of assigned customers. He/she is responsible for granting and monitoring customer credit limits, and collecting accounts receivable by contacting customers with past due balances.

You will:

• Contact customers regarding past due account balances while maintaining notes related to collection activity
• Review customer accounts and initiate appropriate actions including account holds and/or credit limit adjustments
• Receive and post payments to customer accounts
• Arrange customer payment plans when necessary
• Resolve customer payment discrepancies
• Periodic reporting on status of past due accounts
• Work internally with Sales & Customer Service to notify them of delinquent accounts when appropriate
• Complete customer credit reference requests
• Other duties as assigned

You have:

• 2+ years of collections experience
• 2+ years experience in an accounting or customer service capacity
• Manufacturing experience desired, but not required
• Proficient in Microsoft Word and Microsoft Excel
• Excellent written and verbal communication skills, positive attitude, and a strong sense of urgency
• Ability to communicate and collaborate with customers and employees in a professional, effective manner
• Detail oriented with the ability to multi-task

Bonus points:

• Four-year degree, preferably in Accounting or Business
  

• Competitive hourly pay
• Annual bonus opportunity
• Benefits including but not limited to:
  • Health Insurance: Traditional OR High Deductible plan
  • Flexible Spending Accounts
  • Health Savings Account (including employer contributions)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid caregiver leave
• PTO starting at 15 days/year + 6 public holidays + 3 floating
• Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program
• Matching grants through Protolabs foundation
• And More!