Job Information

LOCATION OF (2) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, DRIVER LICENSE ISSUANCE DIVISION, DAVIDSON COUNTY

Qualifications

1. Complete a criminal history disclosure form in a manner approved by the appointing authority;
2. Agree to release all records involving their criminal history to the appointing authority;
3. Supply a fingerprint sample prescribed by the TBI based criminal history records check.

Summary

Summary: Under general supervision, is responsible for professional supervisory and administrative training work of average difficulty; and performs related work as required.

Responsibilities

Staffing Organizational Units:

1. Interviews applicants to determine the best candidate to fill vacant positions.

1. Coaches agency employees on programs and information to ensure compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.

1. Develops or modifies agency specific training materials based on defined objectives, participant needs, and delivery method for employee learning and development.
2. Facilitates agency specific training through various delivery methods to enhance employee and/or vendor development in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
3. Reviews training curricula, methods, materials, and reports to ensure appropriate content, relevance, and clarity.
4. Designs comprehensive series of courses for the department to enhance required knowledge, skills, and abilities.
5. Facilitates training mandated by the Department of Human Resources to comply with State learning and development rules.
6. Facilitates training for trainers to increase the scope of learning and development.
7. Delivers agency specific training to internal and external customers to facilitate learning and development.
8. Conducts training needs analyses and confers with agency staff and subject matter experts to determine training needs.
9. Develops surveys, tests, and other tools for evaluating courses and participants' learning to ensure training needs are being met.
10. Applies principles of adult learning to the development and delivery of training to create an optimal learning environment.

1. Analyzes data from tests, surveys, and other evaluation tools to assess what knowledge, skills, and abilities were acquired, whether they transferred to the job, and trainees' perceptions of the overall quality and effectiveness of training programs.
2. Interprets data and identifies performance deficiencies between trainees' knowledge, skills and job requirements.

1. Coordinates resources to ensure effective and efficient project management goals are met.
2. Identifies staff work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.
3. Identifies personal work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.

1. Manages personnel involved with the division's training activities to ensure compliance with agency mission.
2. Conducts the employee evaluation process to review and provide feedback to employees regarding job performance in order to promote quality job performance.
3. Assigns duties, reviews staff performance, and provides feedback to improve performance and reinforce strengths.
4. Manages conflicts between agency employees and subordinates to develop an action plan for resolving issues.
5. Provides feedback to subordinates to improve performance and reinforce strengths.
6. Provides guidance to staff about assigned work to guarantee required timely standards are met.
7. Provides information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, and use of systems to effectively and efficiently perform assigned tasks.
8. Maintains a respectful and productive work environment within the assigned work unit to minimize disputes and facilitate performance.

1. Promotes positive ideas surrounding new training and policy initiatives to obtain staff buy-in.

1. Identifies opportunities for assigned subordinates to improve team development and professional growth.

1. Coordinates activities for events such as conferences, seminars, symposiums, trainings, workshops, or related events to enhance employee and contractor's learning and development.
2. Organizes event schedules and reserves sites, equipment, and other needed accommodations to coordinate training.
3. Uses learning management systems to assign trainees to courses based on training requirements, participants' training needs, and class size to efficiently use agency staffing resources.

1. Prepares corrective action plans to present to management outlining methods for improving agency specific areas of concern to improve program quality and efficiency.
2. Reviews training programs, methods, materials, and reports to ensure appropriate content, relevance, and clarity.
3. Selects the most appropriate consultant or vendor using referrals, advertisements, and interviews to provide internal and external customers with the most relevant learning methods.
4. Evaluates training goals, available resources, training participants, and subject matter in order to determine course length and training method, such as group discussion, lecture, and/or demonstration.
5. Evaluates unit work priorities and assigns duties based on staff skill level and task urgency to ensure work is completed timely and efficiently.
6. Provides information to management to assist in problem solving and finding solutions to ensure agency efficiency.
7. Observes the performance of vendors, contractors, and agency trainers to ensure compliance with contracts, policies, and procedures and to provide feedback to management.
8. Recommends the future use of agency specific contract vendors to management to ensure internal and external customers' needs are being met.
9. Reviews customer surveys of trainers, materials, and venues to assess effectiveness and make recommendations to management regarding future use of trainers and materials.

1. Uses agency goals to assist management in establishing long-range learning and development.

1. Communicates agency rules, regulations, policies, procedures, and documentation to external customers to facilitate understanding, enhance communications, and ensure compliance.
2. Presents agency specific information to community partners and at other speaking engagements to inform the public of services available from the agency.
3. Maintains an open dialogue with external customers to ensure effective and efficient communication.

1. Reviews and approves time, leave/overtime requests, and expense claims for subordinates by required deadlines.
2. Maintains reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.
3. Responds to emails, phone calls, and other correspondence to ensure great customer service.

1. Communicates agency rules, regulations, policies, procedures, and documentation to facilitate understanding, enhance communications, and ensure compliance.
2. Maintains an open dialogue with internal customers to ensure effective and efficient communication.
3. Communicates questions through the appropriate chain of command to obtain policy or procedural clarification.
4. Provides regular updates to supervisor on the status of assigned work to ensure timely completion.
5. Communicates availability of training resources to management for staff learning and development.
6. Communicates daily schedules and activities verbally/electronically with supervisors, staff, and/or peers to maintain a balanced workflow and/or employee safety.
7. Sends notifications of special events, changes, approvals, and deadlines to internal business partners to ensure timely and accurate receipt of information.

1. Identifies performance deficiencies, training needs, and training content needed using assessment data to improve the quality of service delivery.
2. Creates an optimal learning environment by verifying that equipment is available and functioning properly prior to and during training events.
3. Ensures materials and supplies are readily available for trainings.
4. Ensures the training location is set up appropriately for training events by arranging chairs, tables, course materials, equipment, and other items as needed.

1. Develops and maintains professional working relationships with internal and external customers, management, and subordinates to enhance productivity and efficiency.

1. Enters necessary information into agency specific database tracking software as required by current procedures to capture data.
2. Uses office productivity software including but not limited to word processing programs, spreadsheets, presentation software, web-based email, instant-messaging, and search engines to meet agency goals.

1. Compiles agency specific information from internal databases to ensure compliance with agency standards, policies, and procedures.

1. Assists management in selecting the most cost effective and practical training options to ensure effective use of agency resources.
2. May oversee training inventory and purchasing to ensure the appropriate amount and type of equipment, supplies, and materials are available for training needs.

1. Obtains information from surveys, focus groups, trainings, conferences, and other available sources to assess training needs from an individual to agency specific level.
2. Researches the Internet and/or other sources for relevant learning and development opportunities for agency specific employee development.

Competencies

Competencies:

1. Advanced Knowledge of Curriculum Design and Training Delivery
2. Intermediate Knowledge of Office Skills such as Word Processing and Data Collection
3. Intermediate Knowledge of the Principles for Providing Customer Service
4. Basic Knowledge of Personnel and Human Resources

1. Advanced Facilitation Skills
2. Intermediate Oral Communication Skills
3. Intermediate Judgment and Decision Making Skills
4. Intermediate Reading Comprehension Skills
5. Intermediate Active Listening Skills
6. Intermediate Social Perceptiveness of Classroom Dynamic Skills
7. Intermediate Written Communication Skills
8. Intermediate Critical Thinking Skills
9. Advanced Learning Strategy Skills
10. Intermediate Active Learning Skills
11. Intermediate Time Management Skills

1. Intermediate Oral Expression
2. Intermediate Oral Comprehension
3. Intermediate Written Comprehension
4. Intermediate Written Expression
5. Intermediate Problem Sensitivity
6. Intermediate Deductive Reasoning
7. Intermediate Management of Material Resources

Tools & Equipment

1. Personal Computer
2. Multi-Function Printer
3. Projectors
4. Projector Screens
5. Interactive White Boards
6. Television
7. Speaker Systems
8. Video and Still Cameras
9. Telephone Systems
10. Laminator
11. Calculator
12. Binding Machines

Other related office equipment as required

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.