Essential Duties and Responsibilities:
Defines objectives and scope for projects by collaborating with business units, end users, IT team members, vendors, and other key stakeholders.Assists PMs and other stakeholders with the assessment and management of scope creep to improve project execution, cost, and time estimates.
Elicits and documents detailed requirements (Business and Technical) using proven Business Analyst (BA) methodologies, such as business and system use cases, job shadowing, face-to-face interviews, questionnaires, brainstorming, business case, stakeholder analysis, and document analysis.
Assesses need for system integrations, data/analytics, and research available technologies.Presents proposed solutions to stakeholders.Obtains approval on business requirements from appropriate stakeholders.
Conveys business requirements to developers and other project members using various, proven BA methods including business requirement documents and user stories.Prepares or assists with preparation of business cases, gap analysis, root cause analysis, SWOT analysis, etc.Documents the rules, processes, and end-user interactions with the solution.
Provides clear direction for those developing and testing the solution to help ensure defects are caught and reduced or eliminated before implementing the solution.This includes Test Plan creation, test case creation, user stories, test scripts, and test data
Works closely with Software Quality Assurance (SQA) and User Acceptance Testing (UAT) leads for testing strategy and development; recommends changes as needed.
Assists developers and other technical resources with implementation needs.
Participates in design review meetings to ensure design will result in robust, secure, and reliable applications that align with Organization's strategic imperatives and other business and departmental objectives.
Diagnoses problems accurately and timely; evaluates and collaborates with project team members to identify alternative courses of action; recommends and/or implements creative and effective solutions.
Assist with the transition of the solution from test to production through support and execution of the rollout strategy; prepares the Organization for change by participating in and following standard change management principles.
Provides operational support for projects post implementation, including problem resolution; recommends enhancements to ensure ongoing success.
Proactively manages relationships throughout the enterprise by rapid, open, and transparent communication of current activities, potential challenges, and risks.
Serves as liaison between the TDECU project team and third-party vendors, when necessary.
Stays abreast of Organizational changes related to products, programs, services, and processes; works closely with Risk Management to assess new and changing regulations that affect business processes.
After appropriate research and testing, prepares recommendations in response to requested system changes to product configurations, user permissions, and system processing variables.
Provide leadership and mentorship to team members and peers; articulating ideas and viewpoints to senior management, peers, and others; driving the resolution of issues; and holding self and team accountable for results.
Identifies, creates and facilitates process design changes by conducting business and systems process analysis and design at a complete level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or reengineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
Continually learns and develops to keep up to date with current business analysis trends, applications, and technologies. Proactively identifies automation opportunities during project life cycle.
Assists with special projects within assigned department or business area as part of a cross-functional teams as required or assigned.
Supports Management as needed. May act as Director of Service Operations in their absence.
Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)
Education:
Experience:
Azure DevOps
Knowledge, Skills, and Abilities:
(e.g. finance and process flows)
Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Arrangement Hybrid Production: On average 1-2 days per month, more or less depending on business need.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.