Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Assistant Facilities Manager
Seattle, WA
Job Description
What this job involves -
This unique Assistant Facilities Manager role plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our clients, and their guest. As the first point of contact at Reception, they are responsible for welcoming employees with genuine hospitality and thoughtful services. This role will manage multiple sites in the area from a financial and support capacity.
Your day to day:
Site Operations
Create a comfortable, welcoming, and hospitable experience for employees and their guests.
Boost agility in the workplace by managing up-to-date visitor information.
Anticipate client needs through observation to create memorable experiences.
Manage inventory management.
Adhoc responsibilities assigned by Facilities Manager.
Customer Services
Foster a sense of community and create happiness at work for our teams, our clients, and their guests.
Create a welcoming environment for our clients, (internal/external) customers by providingauthentic, caring, and timelyservices.
Be a solution provider to our teams, our clients, and their guests by directing them to the appropriate POC to help resolve issues if it falls out of your purview.
Manage mail services including FedEx.
Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through client's or Landlord's Visitor Management Systems (VMS).
Enhance safety and security of our client's facility by management of visitor's access.
Execute emergency response plan to ensure the safety of clients and guests when necessary.
Conference Meeting Room Booking
Assist & educate the client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by the efficient turnaround of meeting rooms. Push in chairs and arrange evenly; tidy markers/phone/cords on tables
Check all resource scheduler panels to ensure they are in working order. If not, reach out to the appropriate team to resolve it.
Facilitating office conference calls, client calls - setting up IT/audio/video, ensuring speakers are set up.
Kitchen
Keep area tidy including counters and tables, storage areas and fridge.
Keep fully stocked: snacks, nuts & snack bars, both cereal containers, fruit bowl.
Review and stock all inventory and order as needed
Order all paper goods & utensils.
Ensure all machines are in working order. Dispatch service provider for repairs as needed.
Site and Vendor Management:
* Manage the site in accordance with all agreed policies, procedures and contract scope.
*Assist with vendor management for maintenance of janitorial, mechanical, electrical,
plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of
respective sites.
*Support the sourcing SME and area/site managers through the vendor contract procurement process
*Ensure all vendors are in compliance with contract and all insurance requirements are met
*Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager.
*Coordinate internally with other teams which may include fitness, food services, security and capital projects.
*Support the area manager in the implementation of short and long-term projects for the client.
*Any other activities to support site operations, including, but not limited to:
moves/reconfigurations, events, safety, reception and mail services
Client Relationship Management:
*Proactively develop and manage client relationships ensuring that expected service levels are achieved.
*Comply with all requirements of the client contract and meet or exceed key performance indicators.
*Deliver an exceptional quality of service to the client, as reflected by client feedback.
*Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
Finance Management / Cost Control / Profitability:
*Assist the area manager to achieve or exceed financial targets and key performance indicators.
*Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)
*Manage vendor purchase orders, invoices, and payments
*Help to develop and approve the annual capital plan for each building, interfacing closely with the client
*Actively support an environment of teamwork, co-operation, performance excellence and personal success.
*Proactively manage the site operations team relationship
*Participate in performance management program, and personal development planning
*Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements
Leadership/Staff Management
*Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
*Provide excellent onboarding, training, and team building
*Actively support an environment of teamwork, co-operation, performance excellence and personal success
*Participate in the individual performance management program and personal development planning for members of the team
*Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
*Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence
Sound like you? To apply you need to have:
*Associate's or Bachelor's degree in Facilities, Property, Business or related field desirable.
*Minimum 2 years of supervisory experience in facilities management or related field.
*Proficient in a range of information technology tools and platforms.
*Strong analytical, organizational, customer service and presentation skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
This unique Assistant Facilities Manager role plays a pivotal role in providing authentic service experiences that bond the relationship between JLL, our clients, and their guest. As the first point of contact at Reception, they are responsible for welcoming employees with genuine hospitality and thoughtful services. This role will manage multiple sites in the area from a financial and support capacity.
Your day to day:
Site Operations
Create a comfortable, welcoming, and hospitable experience for employees and their guests.
Boost agility in the workplace by managing up-to-date visitor information.
Anticipate client needs through observation to create memorable experiences.
Manage inventory management.
Adhoc responsibilities assigned by Facilities Manager.
Customer Services
Foster a sense of community and create happiness at work for our teams, our clients, and their guests.
Create a welcoming environment for our clients, (internal/external) customers by providingauthentic, caring, and timelyservices.
Be a solution provider to our teams, our clients, and their guests by directing them to the appropriate POC to help resolve issues if it falls out of your purview.
Manage mail services including FedEx.
Visitor Management
Provide personable and efficient visitor registration services.
Ensure regulatory compliance in managing visitor access through client's or Landlord's Visitor Management Systems (VMS).
Enhance safety and security of our client's facility by management of visitor's access.
Execute emergency response plan to ensure the safety of clients and guests when necessary.
Conference Meeting Room Booking
Assist & educate the client to achieve optimization and efficiency for meeting room bookings.
Enhance user comfort and services by the efficient turnaround of meeting rooms. Push in chairs and arrange evenly; tidy markers/phone/cords on tables
Check all resource scheduler panels to ensure they are in working order. If not, reach out to the appropriate team to resolve it.
Facilitating office conference calls, client calls - setting up IT/audio/video, ensuring speakers are set up.
Kitchen
Keep area tidy including counters and tables, storage areas and fridge.
Keep fully stocked: snacks, nuts & snack bars, both cereal containers, fruit bowl.
Review and stock all inventory and order as needed
Order all paper goods & utensils.
Ensure all machines are in working order. Dispatch service provider for repairs as needed.
Site and Vendor Management:
* Manage the site in accordance with all agreed policies, procedures and contract scope.
*Assist with vendor management for maintenance of janitorial, mechanical, electrical,
plumbing, carpentry, critical systems, HVAC, and others defined within the portfolio of
respective sites.
*Support the sourcing SME and area/site managers through the vendor contract procurement process
*Ensure all vendors are in compliance with contract and all insurance requirements are met
*Ensure compliance with all health and safety, environment and risk management policies and procedures in conjunction with the area/site manager.
*Coordinate internally with other teams which may include fitness, food services, security and capital projects.
*Support the area manager in the implementation of short and long-term projects for the client.
*Any other activities to support site operations, including, but not limited to:
moves/reconfigurations, events, safety, reception and mail services
Client Relationship Management:
*Proactively develop and manage client relationships ensuring that expected service levels are achieved.
*Comply with all requirements of the client contract and meet or exceed key performance indicators.
*Deliver an exceptional quality of service to the client, as reflected by client feedback.
*Support the implementation of innovative programs and processes that reduce short and long term operating costs and increase productivity.
Finance Management / Cost Control / Profitability:
*Assist the area manager to achieve or exceed financial targets and key performance indicators.
*Assist with the annual budgeting and quarterly forecasting processes for the site/s as well as prepare monthly spend reports (actual vs. budget, variance etc.)
*Manage vendor purchase orders, invoices, and payments
*Help to develop and approve the annual capital plan for each building, interfacing closely with the client
*Actively support an environment of teamwork, co-operation, performance excellence and personal success.
*Proactively manage the site operations team relationship
*Participate in performance management program, and personal development planning
*Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements
Leadership/Staff Management
*Lead, manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
*Provide excellent onboarding, training, and team building
*Actively support an environment of teamwork, co-operation, performance excellence and personal success
*Participate in the individual performance management program and personal development planning for members of the team
*Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
*Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics and Excellence
Sound like you? To apply you need to have:
*Associate's or Bachelor's degree in Facilities, Property, Business or related field desirable.
*Minimum 2 years of supervisory experience in facilities management or related field.
*Proficient in a range of information technology tools and platforms.
*Strong analytical, organizational, customer service and presentation skills.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
Email this Job to Yourself or a Friend