Ball State University Libraries is searching for a detail-oriented individual to join our committed and highly-engaged team in Library Data and Discovery Solutions. Responsibilities include a variety of administrative activities to support the office, which is responsible for library technology, systems, and platforms vital to the success of Ball State students and faculty and valuable to the broader communities of researchers that we serve. If you are looking for an opportunity to apply strong customer service and office management skills in a fast-paced and friendly environment, this could be the position for you!

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Provide administrative support for Library Data and Discovery Solutions; provide technical support and monitor library technical problem reports as needed; monitor, coordinate and perform office procedures and functions; maintain accurate technology asset inventory for the University Libraries; support an inclusive, diverse, and collaborative work environment and service culture to advance the strategic direction of the University Libraries.

Associate's degree or equivalent in business administration, office management, or related field.

Over one through three years of office administration, budgetary, inventory, or purchase order preparation and tracking experience.

Working knowledge of basic Microsoft Office applications; excellent oral and written communication skills. Ability to lift up to 50 lbs.

Supervisory experience; over one year of accounting experience; experience with databases; basic technical problem-solving experience.

Students.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Hours: Monday - Friday 8:00am - 5:00pm during academic year
Monday - Friday 7:30am - 4:00pm during summer
Position is Grade Level 10

Provide administrative support for Library Data and Discovery Solutions (LDADS); coordinate office services and schedules, prepare reports for technology budget planning and expenditure control; serve as primary point of contact for calls and visitors to the LDADS office; direct system outage notifications to library units; verify and ensure timely and accurate approval of timecards; report and monitor printer fleet service requests with vendor technicians; initiate work orders; prepare, verify and coordinate travel forms for approval; process unit supply requests; coordinate usage data collection and its management for specialized information resources for reporting purposes; manage LDADS office activities; conduct all operations to ensure confidentiality.

Maintain an accurate and current technology asset inventory for University Libraries; maintain database records for software, software licensing, hardware, warranty information, service contracts, network connections, and other technology assets in the University Libraries; perform periodic physical inventories of technology assets throughout University Libraries.

Monitor and maintain LDADS office and technology supply inventories; coordinate with library units on equipment recommendations and selection; initiate orders through SciQuest or by preparing purchase requisitions by contacting vendors and other units on campus for price quotes and other information.

Assign and review work, orient and train LDADS student employee(s), and make recommendations as to interviewing and selection, performance appraisal, and discipline; schedule student receptionists and assistants to answer and route incoming calls, assist with asset inventory tasks, and perform daily inspection of public access technology in Bracken Library for maintenance and repair.

Monitor and participate in library technology budget activity; analyze and reconcile accounts; track expenditures; advise library administration on spending levels and budget balances.

Coordinate library technology problem reporting, tracking, and similar activities for University Libraries to ensure efficient and timely resolution of technical problems; conduct one-on-one training sessions on the problem reporting system for senior library administration, professional and staff employees, and student assistants.

Facilitate the administration of email accounts and shared unit calendars for University Libraries units; maintain credentials and permissions settings for library accounts; coordinate vendor user group membership subscriptions.

Perform other related duties as assigned.

Maintain regular and predictable attendance.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experiences align with the elements of the position description (or leadership profile). In your cover letter, please also describe how you have demonstrated a commitment to our University's , including inclusiveness, which we define as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.'