At Crutchfield, our innovative company culture is centered around helping our employees succeed while delivering best-in-class service to our customers. We're looking for an exceptional Retail Sales Team Leader to join our Charlottesville Retail Store. If you haven't heard of us, we're a unique blend of things: an acclaimed, national online retailer, a family-owned business that's Virginia-based, and a community-oriented group of consumer electronics enthusiasts. In short, we sell fun stuff and love doing it! We've also been recently named as one of the 2023 Best Places to Work by Virginia Business Magazine and Best Companies Group.

The ideal candidate for this role is someone who possesses a genuine passion for building strong customer relationships, a thirst for continuous learning, and a deep appreciation for our product offerings. If you can showcase outstanding communication skills, a steadfast work ethic, a professional demeanor, and previous retail management experience, we invite you to explore this opportunity. We offer competitive pay which includes a comprehensive benefit package, wellness program, tuition reimbursement, and discounts on the fun stuff we sell. Expected yearly income starts in the low $60,000s and includes a base pay and commission / bonus program.

Our store operates from Monday to Saturday, with hours from 10 AM to 7 PM, and on Sundays from 12 PM to 5 PM.

Responsibilities for the Team Leader Role:

• Collaborate in overseeing all store operations, including installation and warehouse activities, with a primary focus on the sales floor.
• Act as a liaison between various retail departments to facilitate smooth operations.
• Demonstrate a comprehensive understanding of Crutchfield systems, policies, and procedures.
• Manage the sales floor by ensuring all customers receive a warm welcome and assistance.
• Monitor employee-customer interactions to enhance the overall customer experience.
• Maintain store cleanliness and ensure that product displays are current, appealing, and functional.
• Handle store opening and closing procedures and prepare necessary accounting data.
• Provide assistance to customers when Advisors are occupied in-person or on the phone.
• Address customer escalations, problem-solving, and finding appropriate solutions.
• Coach and motivate the sales staff to achieve their best performance.
• Conduct morning meetings to align the team's goals and objectives.
• Physical requirements include standing and walking for most of the day, with occasional inventory lifting.
• This is a full-time position working 5 days per week including most weekends and 2-3 evenings per week till 7:30 PM (increasing to 6 days per week, with extended weekend and evening hours between Thanksgiving and Christmas).

Crutchfield is an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

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