The Commerce Bank of Washington believes that delivering exceptional service to our clients is the single most important function we perform in our role as bankers. We are dedicated to enriching businesses and professional firms by providing them and their principals with highly personalized banking and investment banking services from experienced bankers committed to long-term banking relationships. As a true partner we help local entrepreneurs and professionals realize their full potential by providing banking services that serve their unique needs.

We are seeking the optimal candidate who will fill the Field Service Tech position. The ideal candidate will have a background in help desk support within a multi-location company.

At The Commerce Bank of Washington, the Technology Operations group provides technology services and support to internal and external clients. Our primary mission is to maintain daily operations of technology systems through high touch client service. The group is responsible for help desk, desktop engineering, server and application support across the bank.

What you will be doing:

• Manage support requests through multiple channels
• Manage ticket support queue in ServiceNow
• Desktop application updates
• User provisioning, recertification, terminations
• Desktop & laptop deployments
• Printer management
• Facilities management
• Travel to remote sites as needed
• Procedure & systems documentation
• Staff training as needed
• Asset and inventory management
• Other duties as assigned

Qualifications:

• Requires High School diploma or equivalent and 1+ year experience with computers, networks, computer software and hardware or other directly related experience.
• Practical experience with ITMS suites, ServiceNow preferred
• Flexibility and eagerness to learn
• Practical experience managing 100+ emails per day
• Strong Windows 10 and Office 365 support experience
• Personal presence, professionalism and superb interpersonal skills to provide excellent customer service with friendly demeanor to support our clients
• Team player across the organization
• Excellent speaking, writing and communication skills with ability to be creativity and optimistic
• Excellent organizational skills with the ability to prioritize and meet frequent deadlines
• Excellent attention to detail, accuracy, and timely follow up
• Strong ability to work independently yet closely with other staff
• Ability to lift 30lbs unassisted, 70lbs with assistance, to rack equipment
• Driving is an essential function of this role and as such, employees must have a valid driver's license and good driving record

Reports to the Technology Operations Manager

Hours: Hybrid (4 days in office / 1 days remote) position working full-time (40 hours) 8-5 PM, Monday through Friday excluding Banking Holidays. Overtime may be required throughout the year.

Relocation is not available for this position.

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Level I - $45,280 to $66,410
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, 15 days Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products
• Employees may, at the company's discretion, be eligible to receive a cash bonus award