Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently accepting applications for a Digital Banking Operations Support Manager to work a hybrid schedule in Midvale, Utah.

The qualified individual will have the skills and experience necessary to:

• Manage the functions and staff which handle centralized account opening for the online banking channels and processing of account maintenance, services, and all related functions for digital channels.
• Perform centralized controls to monitor for fraudulent behavior in online and mobile channels.
• Identify trends and recommend/implement solutions.
• Create, execute, and maintain centralized dispute processing for person-to-person channel platform, comply with Reg E, etc.
• Handle escalated questions and needs directed from customer care and/or branch staff related to digital channels.
• Analyze complex operational situations and practices and make recommendations for process changes to increase service, improve efficiency, and mitigate risk.
• Coordinate with multiple cross-functional units as needed.
• Manage and reconcile related general ledgers and budget.
• Manage departmental projects as required.
• Be responsible for hiring, firing, reviewing, and counseling staff.
• Monitor service levels.
• Perform other job duties as needed.

Qualifications:

• Requires an associates degree and 6+ years of banking experience in operations, retail, digital channels (mobile and online banking), or other directly related experience.
• Some supervisory or management experience required.
• A combination of education and experience may meet qualifications.
• Extensive knowledge of operational procedures associated with front-office and back-office support groups within the financial industry.
• Advanced knowledge of banking regulations, processes, procedures, etc.
• Must be able to resolve complex problems with various cross-functional groups and vendors.
• Strong analysis, problem resolution, and communications skills, both verbal and written.
• Ability to work with staff at all levels.
• Ability to proactively identify risk, control gaps, recommend and implement solutions to limit risk, new fraud trends, etc.
• Must be able to incorporate fast-paced changes given the complexity of the digital market space.
• Ability to set and achieve goals and work quality for multiple teams.
• Strong customer service and management skills.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

Pay range (depending on experience): $80,000-$120,000