As an intermediate Data Center Lab Technician L2, you will be working in a Data Center on a team of Data Center Lab Technicians and Leads in collaboration with remote-adjacent sysadmin teams. You will work Onsite Monday through Friday 8:00am to 5:00pm (PST) supporting server builds to spec, rack and stack, as well as maintenance and repair(break/fix). You will also provide remote hands support for networking equipment and cabling. As an intermediate Data Center Lab Technician L2, you are expected to possess superior knowledge and experience working in Data Centers, with Servers and related knowledge.

How You Will Make an Impact

• Support a large fleet of servers and data centers for a prominent customer

• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches and peripheral devices

• Apply an intermediate approach to server repair methods

• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work

• Perform thorough documentation using the prescribed service ticket management system and related OEM Supply Chain portals

• Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently

• Order, receive and pull required parts or components accurately as specified in the SOP/WI

• Assist in the physical moving of racks and equipment as directed for special projects

• Update inventory information as specified in the process and directives

• Ensure compliance with the identified process to maintain an organized and tidy work environment

• Follow the '5S Pillars' methodology (Sort, Set in Order, Shine, Standardize, and Sustain) for organizing, cleaning, developing, and sustaining a productive work environment

• Ensure compliance with e-waste storage and disposal standards within the data center

• Ensure compliance with environmental health and safety standards within the data center

• Ensure compliance with administrative directives

• De-rack, pack and set for shipping equipment designated by Customer for shipping or disposal.

• Receive IT Hardware at Customer-owned/managed datacenters or Colocation Data Centers.

• Unpacking and staging for mounting hardware installation.

• Rack/Stack IT Hardware according to Rack Elevations provided by Customer.

• Patch Network and Power Cables according to Cable Matrixes by Customer.

• Asset Tag and/or Label IT Hardware and Cables per client Documentation by Customer.

• Provide support on any other Layer 1 tasks as directed by onsite Customer project lead.

• Perform other tasks as directed by management
  

What You Will Need to Succeed

• Hands-on computer/server hardware break-fix experience in a data center environment

• Ability to read and execute a server build plan.

• Intermediate knowledge of computer applications

• Exposure to service management or ticketing system

• Effective communication and listening skills, written and verbal fluency in English

• Excellent customer service mindset willing to meet and exceed customer expectations

• Self-motivated, professional and high level of attention to detail

• Able to work independently and a proactive team-player

• Able to work well in isolation and on repetitive tasks

• Ability to learn new skills quickly

• Agile mindset capable of multitasking with a high level of attention to detail

• Able to mentor and train peers

• Able to safely lift and move a minimum of fifty (50) pounds
  

Preferred Qualifications

• College degree or equivalent in a technology related field a plus

• 2+ years of experience working in a data center environment

• 2+ years of experience working in a supply chain logistics environment

• Previous ticket system exposure

• Knowledge of computer applications preferably with Slack, Teams, Jira, Google Workspace, and Microsoft Office Products