Position provides administrative support to the work unit, including loan processing tasks such as preparing, processing, disbursing, and maintaining approved new loans and renewals/modifications according to company procedures and guidelines. May involve specialized duties related to managing flooring lines of credit. Administers customer service and ensures professional representation of the bank to customers and the public both in person and over the phone.

Major Duties and Responsibilities:

Prepare new and renewal loan documents and correspondence including letters, memoranda, and various forms and reports in rough draft and final draft form for the lending staff. Proofread for accuracy and correct errors. Prepare loan file with all appropriate documentation. Meet with lenders regularly to discuss Credit Authorizations and Loan Checklists to determine type of loan and prep work needed. Prepare all LaserPro and supporting loan documents, check for accuracy and correct errors. Prepare the loan file with due diligence loan documentation. Assist officer in the preparation of information for the loan committee.

Complete due diligence to validate information required for loan/collateral documentation prior to and after loan closings; correspond with various vendors to obtain and/or conduct review of corporate and collateral documentation. Order title searches/commitments and/or complete UCC and other lien searches, appraisals, credit reports, OFAC, certificates of existence, registered principals, flood determinations, environmental reports to check for accuracy, completeness, and compliance with loan approval guidelines and internal policies. Prepare all collateral documents and changes, transfers of equity, lien filings, and deeds of trust, update files/records internally and with the State and County.

Identify, input, and maintain outstanding collateral and financials items in tracking system to ensure follow-up items are being reported, tracked, and resolved. Maintain communication with lenders weekly or as needed to ensure lenders and/or customers are aware of any documentation exceptions.

Prepare tickets, wires, and checks for disbursement of funds when loans closed. Process loan information and debit/credit forms to be entered on books and on computer system. File all collateral security items with the designated vendors and CIF level maintenance; update/verify BSA required information including Beneficial Ownership. Prepare compliance and/or data integrity documents such as BSA, SLTV, FHLB, Officer Comments, CRA, and HMDA.

Process paid notes and ensure collateral is not used for any other loan before releasing collateral and applicable insurance with vendors. Prepare lien releases and applicable correspondence, update Collateral Tracking, and update Synergy and/or paper file with appropriate documentation. Perform file maintenance to ensure quality control of documents and processes. Responsible for scanning and archiving, indexing, and verifying all loan documents into database.

Respond to customer requests and credit inquiries in a courteous and timely manner; answer phones and greet walk-in customers promptly and courteously. Assist with questions/problems concerning loans such as loan histories, account/billing statements, transfers, and loan payments. Process mail when needed. Perform Notary services for loan closings as well as walk-in traffic as requested. Complete correspondence upon request and within prescribed time. Provide assistance/backup to other areas in the department whenever needed.

Provide notary services. Perform other miscellaneous duties including, but not limited to, performing opening/closing procedures, taking meeting minutes, calling for main printer services when necessary, and organizing or coordinating departmental gatherings. Order and maintain adequate supplies for department.

May review and route incoming mail in a timely manner to appropriate personnel in the department, file mail that has been processed and reviewed, make address changes, and route information to other departments as needed.

May process construction loan draws including sending draw requests to title company and/or lender for review, review completed inspections, process draw payments via check, transfer, or wire, and collect lien waivers and releases.

Qualifications:

• Six months to two years of similar or related experience.
• A high school degree or GED is required.
• Must possess or be able to obtain notary.

Knowledge, Skills, Abilities:

Working knowledge of standard office equipment. Skills in areas related to computer operation/use including working knowledge of Microsoft applications and ability to learn new systems/applications.

Ability to effectively follow written and oral instructions; work well under pressure in fast-paced environment; work both independently and in a team environment.

Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all customers in a polite and courteous manner.

Customer Service: we are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.

Teamwork: demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.

Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.

Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgement; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.

Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.

Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.

Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.

Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.

Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.

Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon by others as a source of valid information.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: climb, blance, stoop, kneel, crouch, crawl, push, and pull.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable, and timely attendance. Must be capable of climbing/descending stairs in an emergency.

Specific lifting abilities required by this job include: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Working Conditions: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, Paid Time Off (PTO) and holidays. Visit our website for more details!

COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out!

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.