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Receptionist - Bethesda, MD
Bethesda, MD
Job Description
DescriptionQualifications
Education
Stifel is committed to providing equal employment opportunities (EEO) to all associates,
applicants for employment, and individuals providing services in the workplace without regard to
actual or perceived race, color, religion, creed, gender, pregnancy (including childbirth, lactation,
child-bearing capacity, sterilization, fertility, past pregnancy condition and the potential or intention
to become pregnant and related medical condition), sexual and reproductive health decisions, sexual
orientation, gender identity and gender expression (including transgender individuals who are
transitioning, have transitions, or are perceived to be transitioning to the gender with which they
identify), national origin, ancestry, age, disability, weight, genetic information, marital status,
citizenship status, familial status, homelessness (i.e., lack of a permanent mailing address or a
mailing address that is a shelter or social services provider), status as a covered veteran or any
other protected criteria in accordance with applicable federal, state and local laws. Stifel complies
with applicable state and local laws governing non-discrimination in employment applicable to
each location in which the Firm operates. Stifel strictly prohibits any form of unlawful
discrimination.
Equal opportunity extends to all aspects of the employment relationship, including hiring,
transfers, promotions, training, termination, working conditions, compensation, benefits, and other
terms and conditions of employment. All Stifel associates are responsible for implementing this
EEO policy in their daily actions, conduct and decisions. All associates are expected to treat each
other with respect and professionalism.
Stifel is an Equal Opportunity Employer.
Under immediate supervision, the Receptionist greets all clients and guests in a friendly and professional manner whether in person or by phone. Answer inquiries, direct/connect calls and provide general information regarding activities conducted at the company i.e. location of departments, offices and certain information concerning the employees within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Operate telephones to answer, screen and forward calls, provide information, take messages and schedule appointments.
- Greet clients/guests, determine nature and purpose of visit and direct or escort them to their specific destinations or notify appropriate 'host' employee of guest's arrival.
- Perform administrative support tasks such as operating calculator or computers to work with various records, invoices, balance sheets and other documents.
- Hear and resolve any complaints from customers and the visiting public.
- File and maintain records.
- Transmit information or documents to customers, using computer, mail or facsimile machine.
- Schedule appointments and maintain and update appointment calendars.
- Analyze data to determine answer to questions from customers or members of the public.
- Provide information about the Company such as location of departments or offices, employees within the organization or services provided.
- Keep a current record of designated staff members' whereabouts.
- Keep work area and reception lobby tidy and presentable to the public.
- Other duties as assigned by department management.
QUALIFICATIONS
- Active Listening - Able to give full attention to what others are saying, understand the points being made, ask appropriate questions, and not interrupt at inappropriate times.
- Speaking - Able to talk to others to effectively convey information. Must speak clearly and distinctly.
- Reading - Able to understand written communication in work related documents.
- Writing - Able to effectively communicate in written form.
- English Language - A good understanding of basic grammar.
- Courtesy - Possess phone/office etiquette.
- Interpersonal - Aware of others' reactions and understand why they react as they do.
- Customer Service Orientation - Actively looks for ways to help people.
EDUCATION AND EXPERIENCE
- Minimum required: High School Diploma.
- Minimum required: 1 year of experience.
SYSTEMS AND TECHNOLOGY
- Knowledge of Microsoft Outlook and Microsoft Office Suite.
- Multi-line telephone.
- Standard office machines.
Education
High School Diploma (required)
Stifel is committed to providing equal employment opportunities (EEO) to all associates,
applicants for employment, and individuals providing services in the workplace without regard to
actual or perceived race, color, religion, creed, gender, pregnancy (including childbirth, lactation,
child-bearing capacity, sterilization, fertility, past pregnancy condition and the potential or intention
to become pregnant and related medical condition), sexual and reproductive health decisions, sexual
orientation, gender identity and gender expression (including transgender individuals who are
transitioning, have transitions, or are perceived to be transitioning to the gender with which they
identify), national origin, ancestry, age, disability, weight, genetic information, marital status,
citizenship status, familial status, homelessness (i.e., lack of a permanent mailing address or a
mailing address that is a shelter or social services provider), status as a covered veteran or any
other protected criteria in accordance with applicable federal, state and local laws. Stifel complies
with applicable state and local laws governing non-discrimination in employment applicable to
each location in which the Firm operates. Stifel strictly prohibits any form of unlawful
discrimination.
Equal opportunity extends to all aspects of the employment relationship, including hiring,
transfers, promotions, training, termination, working conditions, compensation, benefits, and other
terms and conditions of employment. All Stifel associates are responsible for implementing this
EEO policy in their daily actions, conduct and decisions. All associates are expected to treat each
other with respect and professionalism.
Stifel is an Equal Opportunity Employer.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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