Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.) Collaborate with project team members to ensure alignment with departmental efforts Conduct research and preparation of reference material En

Conduct/lead efforts to implement and sustain an effective risk based security controls testing program. Support security control attestation efforts and the execution of program and regulatory reviews to ensure compliance with applicable federal and state laws, rules, regulations and NFCU policies and procedures. Execute and maintain the Security Control Program framewor

Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements Participates in Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance Moderate analysis Create reference and support tools that reinforce training Mode

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Ensures horizontal discovery and service mapping is highly available, reliant, scalable, and performant Provide engineering ability, leadership, and mentorship of ServiceNow Discovery and ServiceNow Service Mapping Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems Apply engineering principles into the

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit) Determine and advise members on approved loan conditions and documentation requirements Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal repo

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Drive operations and customer experience by engaging team members on business strategy and performance results. Evaluate key performance indicators to identify opportunities for improvement. Execute risk and service delivery strategy by fostering collaboration between banking center team members, business partners and local Command officials. Conduct ongoing reviews to en

Analyze referred loans for areas of concern and determine proper course of action (e.g. obtain explanations for derogatory credit) Determine and advise members on approved loan conditions and documentation requirements Ensure progress and inclusion of required mortgage processing information (e.g. verifications of employment, assets, income and liabilities; appraisal repo

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities