Full-Time and Part-Time Service Specialists

Chesapeake Urology Associates, the premier Urology practice in Maryland, located in Owings Mills, MD, is seeking Full-Time and Part-Time Service Specialists to work in our Patient Assistance Center.  The Service Specialist is responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner.  This role is critical to creating a positive first impression for the practice and to show patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice.  The hours are Monday - Friday from approximately 8:00AM- 5:00PM.
 
Responsibilities:
 

• Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments based on physician guidelines.
• Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs. 
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.

 
The ideal candidate for the Service Specialist position must have excellent customer service skills, proficient computer knowledge, and the ability to multi-task.  Prior experience working in a healthcare environment and/or call center is a plus. 
 
Background and Drug Test required.  Excellent working environment, great staff, competitive salary, tuition reimbursement, and free parking offered. For more information, please visit our website at www.chesapeakeurology.com.   
       
E-mail your resume to jobs@cua.md or fax to 443.738.9390